How can I access the list of users who received a specific campaign?

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In order to see who received a message in a specific campaign, you need to build a segment that targets the recipients of that campaign. Should you only want to check the campaign performance, please go to the campaign dashboard.
You will need the following information to access the list of users:
ID of the campaign
The campaign ID can be found next to campaign name in the campaign overview or in the list of campaigns
Channel or provider used to send the message
Channels are the means to sent your marketing messages with like email, SMS, push-notification, etc. Providers are MailChimp, Twilio, Optilyz or any other tools you have connected to CrossEngage.
Examples
1. Getting the list of all users who clicked any link in a specific email campaign (regardless of email provider or even in case you have switched to another one in the course of campaign lifecycle):
Event count
Event name: mail.click
Operator: greater than
Value: 0
Event properties
Property: campaignId
Operator: equals
Value: ID of your campaign
Timespan
from beginning of time to dispatch
2. Retrieving the recipients of the push-notification campaign sent with Accengage 3 days ago:
Event count
Event name: accengage.sent
Operator: equals
Value: 1
Event properties
Property: campaignId
Operator: equals
Value: ID of your campaign
Timespan
from 3 days before dispatch to 2 days before dispatch
Hint in regard to Timespan:
In this case, the system should consider the time frame for the whole day - from the beginning of the 3rd day till its end. CrossEngage interprets this interval as the one between 3 days and 2 days ago.
"Dispatch" is normally the moment of delivering the message. If you are not sending campaigns, "dispatch" would refer to the time when you are retrieving the segment. 
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How does Segment Inclusion work?

Role Management

Last modified 3yr ago

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