> For the complete documentation index, see [llms.txt](https://documentation.crossengage.io/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://documentation.crossengage.io/data-and-engagement-platform/campaign-management/stories/use-case-welcome-story.md).

# Use Case: Welcome Story

In this Use Case, we create a simple Welcome Story. This Welcome Story consists of a series of messages sent to newly registered users based on their interactions with the shop.

### Pre-requisites

* Necessary user attributes:
  * Email Address
* Necessary events:
  * Registered
  * Completed Order

### First Steps to Story Creation: 

* Click ‘Stories’
* Click ‘Create new Story’

### Story Set-up

* Be sure to name and describe the Story clearly.
* ‘Labels’ is an optional feature allowing a Story to be grouped or tagged with other Stories, Campaigns, or Segments for organizational purposes. 
* Story Time Span: Choose the start date, as this is a Welcome Story set the end date to run indefinitely.
* Cappings: Cappings allow you to define how often a user can enter the Story and the number of Stories they can be in simultaneously. Here, we do not allow a User to re-enter this story once they leave.

### **Story Canvas**

* Choose the event with which users enter the Story. In this case, the users should enter the Story once they register.
* Choose the segment of users who must enter the Story. Here, we selected “All users” segment.
* Add an Email Block. The users who registered will receive a “Welcome Email”.
* Add a Real-time trigger block to define the timeline before the next email. Set the event as “Completed Order” with a wait of 3 days. Users who complete an order within 3 days will receive an NPS Survey and the users who don’t complete an order in the next 3 days will receive Offers.
* Add Email Blocks for "Offers email" and "NPS Survey".
* Just as before, let's send the user an NPS email if they complete an order after receiving the Offers email. Add another RT Trigger, configured similarly.

<figure><img src="/files/njbaOfUn9RYmCUKOHCts" alt=""><figcaption></figcaption></figure>

* Click on Save Changes in the bottom left corner.

### Activate your Story

Go to Story Summary, and click Activate to activate your story.