Set up Inxmail Integration

Before you begin, you will need:

  • A paid Inxmail Commerce account. We recommend that you adjust the DKIM setup to improve email deliverability. See this documentarrow-up-right for more details.

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Contact your Inxmail Commerce provider to enable tracking for mail relay to receive Open & Click statistics.

  • A CrossEngage account.

  • User data (including users' email addresses)

Setting up an Inxmail Commerce Integration in CrossEngage

Necessary Credentials

To connect Inxmail Commerce to CrossEngage you need to provide the following credentials.

  • Space ID

  • API Key ID

  • API Key

  • SMTP username

  • SMTP password

This information can be found in your Inxmail Commerce account under Settings in the SMTP and API Credentials menu as shown below.

Configure Inxmail Integration in CrossEngage

  • In the CrossEngage app, navigate to Settings > Integrations.

  • Click the Add new integration button in the top right corner of the page.

  • Search for Inxmail and click Set Up.

  • Give the integration a descriptive name and enter the credentials collected from the Settings page of your Inxmail Commerce account.

  • Click Apply.

  • When reconfiguring an already configured integration re-enter the API key and the SMTP password and click on Apply.

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