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  • 📔Documentation Guide
  • 📨Data & Engagement Platform
    • Data Model
      • Customer Data
      • Product Catalogue
      • Events
        • Onsite Events
        • Outbound Events
        • Transactions
    • App User Management
      • User Roles
      • App Users
    • Data Management
      • Data Management with API
      • Data Management with Data Feeds
        • Users
          • Import Users
          • Update or Delete a User Trait via File Upload
          • List of Standard User Traits/Attributes
        • Products
        • Events
          • Import Orders
          • Import Events
          • List of Events and Properties
      • Data Export
    • Web Tracking
      • Web Tracking v1 (Legacy)
        • Setup
        • Set up business Units
        • Tracking User Behavior
          • Identify Method
          • Page Method
          • Track Method
          • Opt-Out from Tracking
        • Testing & Debugging
      • Web Tracking v2
        • Setup using Google Tag Manager
        • Setup without a Tag Manager
        • Configuration & Config Commands
        • Tracking User Behavior
          • Identify Method
          • Update Method
          • Page Method
          • Track Method
          • Opt-Out from Tracking
        • Testing & Debugging
      • Migrate Tracking SDK v1 -> v2
      • Mobile Web Tracking
    • User Segmentation
      • Creating a Segment
      • Conditions
      • Combining Segments
    • Messages
      • Frequency Capping
      • Templates
        • Template Builder
      • Integrations
        • Channels
          • SMS
            • Twilio
              • Set up a Twilio Account
              • Set up Twilio Integration
              • Create a Campaign Message
            • Link Mobility
              • Set Up Link Mobility Account
              • Set up Link Mobility Integration
              • Create a Campaign Message
          • SFTP
            • Set up SFTP Integration
            • Create a Campaign Message
          • Direct Mail
            • Optilyz
              • Set up Optilyz Integration
              • Create a Campaign Message
          • Webhooks
            • Single Webhook
              • Set up Webhook Integration
              • Create a Campaign Message
              • Response Data and Custom Events
            • Batch Webhook
              • Set up Batch Webhook Integration
              • Create a Campaign Message
            • Zenloop via CrossEngage Webhook
              • Set up Zenloop Integration (via CrossEngage Webhook)
              • Set up Zenloop Survey
              • Create a Campaign Message
              • Set up Zenloop Survey via ESP
              • Obtain Response Data
            • Google Analytics via Webhook
          • Segment Transfer
            • Facebook
              • Set up Facebook Developer Account
            • Optimizely
              • Set up Optimizely Account
            • Google Analytics
              • Set up Google Analytics Integration
              • Create a Campaign with Google Analytics
              • Using the Google Analytics Integration
            • Airship
              • Set up an Airship Account
              • Set up an Airship Integration
              • Create a Campaign Message with Airship
          • Onsite Display
            • Trbo
              • Set up Trbo Integration
              • Create a Campaign Message in CrossEngage
              • Configure Campaign Message in Trbo
              • Obtain Response Data
          • Email
            • Mailjet
              • Set up Mailjet Integration
              • Obtain Response Data via Webhook
              • Create a Campaign Message
              • Personalize Preview Texts in Mailjet
            • Mandrill (by MailChimp)
              • Set up Mandrill Integration
              • Obtain Response Data via Webhook
              • Create a Campaign Messege
            • Inxmail
              • Set up Inxmail Integration
              • Create a Campaign Message
            • Sendgrid (by Twilio)
              • Set up SendGrid Integration
              • Obtain Response Data via Webhook
              • Create a Campaign Message
            • Mailgun
              • Set up Mailgun Integration
              • Obtain Response Data via Webhooks
              • Create a Campaign Message with Mailgun
            • Episerver (Optimizely)
              • Set up Episerver Integration
              • Create a Campaign Message with Episerver
          • Push Notifications
            • Airship
              • Set up an Airship Account
              • Set up an Airship Integration
              • Create a Campaign Message with Airship
        • Attachments
        • Delete an Integration
      • Personalization
        • Import Data
          • User Profile Data
          • Campaign Data
          • Cart Data
        • Formatting Functions
          • Date Formatting
          • Number Formatting
          • String Formatting
          • Hash Functions
        • General Helper Functions
          • Conditional Functions
          • Filtering Arrays
        • Product Helper Functions
          • Fetch from Product Feed
          • Fetch from Tracking Event
          • Fetch from User Journey
        • Misc. Helper Functions
          • Voucher Helper Function
            • Vouchers: Use Case
          • Event Helper Functions
          • Opt Out Helper Functions
        • Operators
      • Vouchers
        • Creating Vouchers
        • Using Vouchers
    • Campaign Management
      • Campaigns
        • Create an Audience Campaign
        • Create a Real-Time Campaign
        • Control Group
      • Stories
        • Building a Story
        • Use Case: Welcome Story
      • Segment Transfer
        • Create a Segment Transfer Campaign
    • Consent Management
      • Subscription/Consent Management
      • System Opt-Out/Opt-In
      • System Blacklist/Whitelist
    • Prediction Models
      • Create a new Model
      • Feature Engineering
      • SQL Filter
    • System Monitoring
      • Dashboard
        • Segment Tracker
      • Events Overview
      • Activity Log
      • Slack Notifications
        • Setting up Slack Notifications
    • Help & Support
      • System Status
      • Reach out to Customer Support
      • Suggest an Improvement
      • Privacy Policy
    • Glossary - Data & Engagement
  • 📈Predictions Platform
    • Data Model
      • Customer Data
      • Transactions
      • Activities
    • Overview
      • Data Tab
        • Data Tables in the Predictions Platform
      • Insights Tab
      • Model Builder Tab
        • Feature Engineering
        • Custom SQL Filter
        • Model Report
      • Prediction Tab
      • Selections Tab
    • Tutorials
      • Prepare and Validate Data
      • Analyze RFM Customers
      • Create a new Model
      • Predict Campaign Profit
    • Glossary - Predictions
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On this page
  • Benefits of suggesting platform improvements
  • Platform Improvements
  • What should be sent through the Platform Improvements desk?
  • What should not be sent through the Platform Improvements desk?
  • What happens to your suggestions?
  • What do the request statuses mean?
  • FAQs
  1. Data & Engagement Platform
  2. Help & Support

Suggest an Improvement

PreviousReach out to Customer SupportNextPrivacy Policy

Last updated 2 years ago

At CrossEngage, we take your suggestions & feedback seriously.

Your suggestions help us to identify the most important features, ideas, pain points, and opportunities enabling us to empower you to get the most value from our Product.

Benefits of suggesting platform improvements

By making a suggestion, you get to have a direct say in how our product develops over time. Ultimately, it allows us to work with you to build the best product we possibly can.

Platform Improvements

To submit your idea, first, click on the Help icon in the top right corner of the CrossEngage platform, then select "Platform Improvements" from the drop-down menu:

You will be redirected to our Platform Improvements Desk, where you can make your suggestion by clicking on the "Suggest a Platform Improvement" button.

Make sure to give your suggestion a clear title and a description that thoroughly describes your request.

You can also add attachments to support your description.

What should be sent through the Platform Improvements desk?

  • Feature suggestions

  • Ideas

What should not be sent through the Platform Improvements desk?

  • Bug reports

  • Questions regarding existing functionality

What happens to your suggestions?

On receipt, your suggestion will be assigned the status “Newly Created”.

We aim to review suggestions within two or three weeks and will either ask for further clarification or assign the relevant status.

We take your suggestions seriously and while they may not be implemented immediately, they most certainly will not be ignored. We are building our long-term Product Strategy in accordance with our customers’ wishes because when you succeed, we succeed too.

What do the request statuses mean?

Status

Details

Newly Created

Pending review from the product team.

Under Review

The suggestion is clear. The product team will review it and assign the relevant status.

Future Consideration

It doesn’t fit our short-term Product Roadmap but will be considered in the future.

Planned

Aligns with our short-term Product Strategy and will be tackled according to priority.

Building

In development (check comments for updates)

Released

Live on the platform (check the status message for release notes, help docs, details, etc.)

Not Considered

This suggestion can already be achieved with a workaround or it does not align with our Product Strategy.

We will keep you informed by email if there is any change in the status of your suggestion.

FAQs

How long will it be before the product team reviews my suggestion?

We review incoming suggestions within two or three weeks. If there is no clarification needed, we move them to the relevant status. Make sure your ideas are clear and concise.

All the suggestions with the “Future Consideration” status will be considered during our prioritization meetings. During that time we will discuss the highest priority items from our clients and if they align with our strategy and plans, we prioritize them for development.

My suggestion continues to remain in “Future Consideration” status for months, even though it is high priority for us.

We understand that it could feel like your suggestion is being ignored, but we can assure you that this is not the case. Your suggestion may not be taken into development straight away but we still listen and build our long-term strategy with your suggestions in mind.

My suggestion continues to remain in the "Newly Created" status and I submitted it more than a month ago. What can I do?

Make sure your suggestion doesn’t have pending questions from our side. Check for them in the comments section of your suggestion.

Thank you for your feedback, understanding, and support as we work together to build the best products possible!

Both of which should be sent to our Customer Support team through our portal.

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