Obtain Response Data via Webhook
Webhooks are used to obtain response data from Mailjet, such as whether your customer has opened or clicked your mailing. These data will be processed by CrossEngage and displayed in each campaign’s statistics. The generated data can be used to build user segments.
Your CrossEngage "Web tracking and response data API key" is needed for this Webhook configuration.
Preparing a Webhook URL
To fetch the "Web tracking and response data API key":
Log in to your CrossEngage account.
Navigate to
Settings
>System setup
.
In the
API keys
section, copy the “Web tracking and response data API key”.
Paste your copied API key into the following URL instead of the placeholder "{webapikey}."
When finished, copy the adjusted URL.
Adding a Webhook to Mailjet
Webhook URLs must be added to Mailjet to allow response data to be sent to the CrossEngage System. This is done via the following steps:
Log in to your Mailjet Account.
Select
Account Settings
from the dropdown menu next to your username.
In the “REST API” box select
Event notifications (webhooks)
. We will now specify where the event data will be sent.
Click on the checkboxes of events for which you wish to receive response data.
Paste the copied URL from the previous steps into the “Endpoint URL” cells of all chosen events to be sent to CrossEngage.
Click
Save
when finished.
To include all events, click theSelect all
checkbox in the "Event" column, paste your adjusted URL into the first Endpoint URL cell and click Apply to all
.
You will now be able to view response data in your CrossEngage dashboard and use the information to build segments.
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