Documentation
APICreate a Ticket
  • 📔Documentation Guide
  • 📨Data & Engagement Platform
    • Data Model
      • Customer Data
      • Product Catalogue
      • Events
        • Onsite Events
        • Outbound Events
        • Transactions
    • App User Management
      • User Roles
      • App Users
    • Data Management
      • Data Management with API
      • Data Management with Data Feeds
        • Users
          • Import Users
          • Update or Delete a User Trait via File Upload
          • List of Standard User Traits/Attributes
        • Products
        • Events
          • Import Orders
          • Import Events
          • List of Events and Properties
      • Data Export
    • Web Tracking
      • Web Tracking v1 (Legacy)
        • Setup
        • Set up business Units
        • Tracking User Behavior
          • Identify Method
          • Page Method
          • Track Method
          • Opt-Out from Tracking
        • Testing & Debugging
      • Web Tracking v2
        • Setup using Google Tag Manager
        • Setup without a Tag Manager
        • Configuration & Config Commands
        • Tracking User Behavior
          • Identify Method
          • Update Method
          • Page Method
          • Track Method
          • Opt-Out from Tracking
        • Testing & Debugging
      • Migrate Tracking SDK v1 -> v2
      • Mobile Web Tracking
    • User Segmentation
      • Creating a Segment
      • Conditions
      • Combining Segments
    • Messages
      • Frequency Capping
      • Templates
        • Template Builder
      • Integrations
        • Channels
          • SMS
            • Twilio
              • Set up a Twilio Account
              • Set up Twilio Integration
              • Create a Campaign Message
            • Link Mobility
              • Set Up Link Mobility Account
              • Set up Link Mobility Integration
              • Create a Campaign Message
          • SFTP
            • Set up SFTP Integration
            • Create a Campaign Message
          • Direct Mail
            • Optilyz
              • Set up Optilyz Integration
              • Create a Campaign Message
          • Webhooks
            • Single Webhook
              • Set up Webhook Integration
              • Create a Campaign Message
              • Response Data and Custom Events
            • Batch Webhook
              • Set up Batch Webhook Integration
              • Create a Campaign Message
            • Zenloop via CrossEngage Webhook
              • Set up Zenloop Integration (via CrossEngage Webhook)
              • Set up Zenloop Survey
              • Create a Campaign Message
              • Set up Zenloop Survey via ESP
              • Obtain Response Data
            • Google Analytics via Webhook
          • Segment Transfer
            • Facebook
              • Set up Facebook Developer Account
            • Optimizely
              • Set up Optimizely Account
            • Google Analytics
              • Set up Google Analytics Integration
              • Create a Campaign with Google Analytics
              • Using the Google Analytics Integration
            • Airship
              • Set up an Airship Account
              • Set up an Airship Integration
              • Create a Campaign Message with Airship
          • Onsite Display
            • Trbo
              • Set up Trbo Integration
              • Create a Campaign Message in CrossEngage
              • Configure Campaign Message in Trbo
              • Obtain Response Data
          • Email
            • Mailjet
              • Set up Mailjet Integration
              • Obtain Response Data via Webhook
              • Create a Campaign Message
              • Personalize Preview Texts in Mailjet
            • Mandrill (by MailChimp)
              • Set up Mandrill Integration
              • Obtain Response Data via Webhook
              • Create a Campaign Messege
            • Inxmail
              • Set up Inxmail Integration
              • Create a Campaign Message
            • Sendgrid (by Twilio)
              • Set up SendGrid Integration
              • Obtain Response Data via Webhook
              • Create a Campaign Message
            • Mailgun
              • Set up Mailgun Integration
              • Obtain Response Data via Webhooks
              • Create a Campaign Message with Mailgun
            • Episerver (Optimizely)
              • Set up Episerver Integration
              • Create a Campaign Message with Episerver
          • Push Notifications
            • Airship
              • Set up an Airship Account
              • Set up an Airship Integration
              • Create a Campaign Message with Airship
        • Attachments
        • Delete an Integration
      • Personalization
        • Import Data
          • User Profile Data
          • Campaign Data
          • Cart Data
        • Formatting Functions
          • Date Formatting
          • Number Formatting
          • String Formatting
          • Hash Functions
        • General Helper Functions
          • Conditional Functions
          • Filtering Arrays
        • Product Helper Functions
          • Fetch from Product Feed
          • Fetch from Tracking Event
          • Fetch from User Journey
        • Misc. Helper Functions
          • Voucher Helper Function
            • Vouchers: Use Case
          • Event Helper Functions
          • Opt Out Helper Functions
        • Operators
      • Vouchers
        • Creating Vouchers
        • Using Vouchers
    • Campaign Management
      • Campaigns
        • Create an Audience Campaign
        • Create a Real-Time Campaign
        • Control Group
      • Stories
        • Building a Story
        • Use Case: Welcome Story
      • Segment Transfer
        • Create a Segment Transfer Campaign
    • Consent Management
      • Subscription/Consent Management
      • System Opt-Out/Opt-In
      • System Blacklist/Whitelist
    • Prediction Models
      • Create a new Model
      • Feature Engineering
      • SQL Filter
    • System Monitoring
      • Dashboard
        • Segment Tracker
      • Events Overview
      • Activity Log
      • Slack Notifications
        • Setting up Slack Notifications
    • Help & Support
      • System Status
      • Reach out to Customer Support
      • Suggest an Improvement
      • Privacy Policy
    • Glossary - Data & Engagement
  • 📈Predictions Platform
    • Data Model
      • Customer Data
      • Transactions
      • Activities
    • Overview
      • Data Tab
        • Data Tables in the Predictions Platform
      • Insights Tab
      • Model Builder Tab
        • Feature Engineering
        • Custom SQL Filter
        • Model Report
      • Prediction Tab
      • Selections Tab
    • Tutorials
      • Prepare and Validate Data
      • Analyze RFM Customers
      • Create a new Model
      • Predict Campaign Profit
    • Glossary - Predictions
Powered by GitBook
On this page
  • Example JSON Message
  • Explanation of Example Text
  1. Data & Engagement Platform
  2. Messages
  3. Integrations
  4. Channels
  5. Webhooks
  6. Zenloop via CrossEngage Webhook

Create a Campaign Message

PreviousSet up Zenloop SurveyNextSet up Zenloop Survey via ESP

Last updated 2 years ago

  • Log in to your CrossEngage account.

  • Go to Campaigns and click "Create new campaign" in the top right corner of the page.

  • Choose whether you want to create an Audience or a Realtime campaign. Information about the distinction between these types of campaigns found .

  • Once you have created your campaign and filled in the “Campaign setup” and “Target group” sections, go to the Messages section and click Create new message.

  • Select Webhooks from the dropdown menu. The message setup screen will open.

  • Under the “Send via integration” heading, select the Webhook that you set up earlier.

  • In Delivery Settings, select "Add URL part," and add the following to the destination URL: /Public_Hash_ID/survey_recipients . Please make sure that "/survey_recipients" is added after your public hash id.

  • Fill in the Message box using JSON format. To better understand the possibilities of this integration, see the text below, which uses Handlebars as well.

Example JSON Message

{
  "send_at": "{{computeDate '{"timePhrase": "+ 0 day", "outputFormat": "yyyy-MM-dd"}'}}T{{computeDate '{"timePhrase": "+ 0 day", "outputFormat": "HH:mm:ss"}'}}Z",
  "recipient": {
    "identity": "{{user.[traits.email]}}",
    "identity_type": "email",
    "first_name": "{{user.[trait.firstName]}}",
    "last_name": "{{user.[trait.lastName]}}",
    "properties": [
      {"name": "country", "value": "{{user.[trait.country]}}"},
      {"name": "gender", "value": "{{user.[trait.gender]}}"},
      {"name":"ce_externalId","value":"{{user.[traits.externalId]}}"}
    ],
    "metatags": {
      "survey_question": "How likely are you to recommend %[question subject]?",
      "question_subject": "metatags",
      "request_for_comment_all": "Tell us a bit more about why you chose %[score] for metatags",
      "thank_you_link_text_all": "example text",
      "thank_you_link_url_all": "www.example.com",
      "thank_you_note_all": "Thanks for your feedback!"
    }
  }
}

Explanation of Example Text

  "send_at": "{{computeDate '{"timePhrase": "+ 0 day", "outputFormat": "yyyy-MM-dd"}'}}T{{computeDate '{"timePhrase": "+ 0 day", "outputFormat": "HH:mm:ss"}'}}Z",

This section of the example JSON text defines the time at which the message will be sent. This formulation will print year-month-date, and hour-minute-second. The ‘T’ and ‘Z’ in this formula is a requirement of zenloop’s ‘send_at’ format. Note that this section is not necessary: if not provided, the message will be sent anyway.

"recipient": {
    "identity": "{{user.[traits.email]}}",
    "identity_type": "email",
    "first_name": "{{user.[trait.firstName]}}",
    "last_name": "{{user.[trait.lastName]}}",
    "properties": [
      {"name": "country", "value": "{{user.[trait.country]}}"},
      {"name": "gender", "value": "{{user.[trait.gender]}}"},
      {"name":"ce_externalId","value":"{{user.[traits.externalId]}}"}
    ],
"metatags": {
      "survey_question": "How likely are you to recommend %[question subject]?",
      "question_subject": "metatags",
      "request_for_comment_all": "Tell us a bit more about why you chose %[score] for metatags",
      "thank_you_link_text_all": "example text",
      "thank_you_link_url_all": "www.example.com",
      "thank_you_note_all": "Thanks for your feedback!"
    }

If the handlebars you have included in the message can't be resolved, webhook dispatch will fail.

The Public Hash ID is the same ID you copied while . You can find the Public Hash ID for all Surveys in your Zenloop Account in Settings -> zenAPI.

This section of the example JSON text defines the recipient of the message. The Handlebars in this message allow the recipient field to be personalized, inserting specific users’ email addresses, first names, last names, countries, and genders. For more information on Personalisation in CrossEngage, check our documentation .

This section of the example JSON text defines metatags, which are used for personalizations in Zenloop. The question in the above example would show, “How likely are you to recommend metatags?” For further information, check the Zenloop integration

📨
setting up your Zenloop Survey
here
here
here