The Dashboard provides a summary of recent activities on the CrossEngage Platform. The Dashboard is divided in multiple sections, each of which shows a different metric.
Each section of the Dashboard contains a button at the top right corner to view the section, or to hide it. You can also rearrange different sections by Clicking on the 6 dots at the top of the Section, and dragging it to the required place.
The Account Summary summarizes the number of Active Campaigns, Stories, Segments and Prediction Models in CrossEngage.
The Upcoming Dispatches Section displays the Automations that are scheduled to Dispatch (send) messages in the future.
The Engagement Data section can be used to monitor all outgoing channels at a glance. Click on "Show Filters" at the top left of the Engagement Data Section, to see available filters.
After unhiding filters, click on the Calender icon in the top right corner of the Engagement Data Section. This allows you to choose the date range for which Engagement Data will be displayed.
Click the Metrics Icon to choose which metrics to display for each channel. By default, only the number of outgoing messages are displayed. You can unlock other useful Metrics, such as Delivery Rate, Number of Unique Clicks or Unsubscribe rate etc.
Click the Channels icon to choose the Channels to display. By default, all channels available to you on the CrossEngage platform are displayed. You can also choose only frequently used Channels for more meaningful insights.