Create a Campaign Message

  • Log in to your CrossEngage account.

  • Go to Campaigns and click Create Campaign in the top right corner of the page.

  • Choose whether you want to create an Audience or a Realtime campaign. Information about the distinction between these types of campaigns can be found here.

  • Once you have created your campaign and filled in the “Campaign setup” and “Target group” sections, go to the Messages section and click Create new message.

  • Select Email from the dropdown menu. The message setup screen will open.

Select the Inxmail Commerce integration you set up earlier from the Send via integration drop-down.

Message setup

Every field (except for the cc and bcc fields) in the message setup may contain handlebars. Learn more about handlebars here.

Sender Info

Fill in the Sender information:

  • Sender email address

  • Sender name

  • You can choose to add reply-to fields. The sender info is considered by default if reply-to fields are not filled.

  • You can also add cc addresses by separating the emails with a comma. Emails sent to cc and bcc addresses will not be reflected in the response data.

Template Source

  • Enter the Subject and HTML template. You can use handlebars to personalize messages.

Response Data

We poll the response data every minute from a REST API endpoint. To receive Open & Click statistics, contact your Inxmail Commerce provider to enable tracking for mail relay.

The following response data is available for this integration:

  • Sent

  • Delivered

  • Open

  • Click

  • Soft Bounce

  • Hard Bounce

  • Spam

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