A voucher is a series of numbers or words that can be used as a payment method.

Creating a Voucher

  • Navigate to Settings and select Vouchers.

  • Click the Add new voucher pool button in the top right corner of the page. A form for creating the voucher pool will open.

  • Name - Give a descriptive name for your voucher pool, e.g. “Discount Voucher for New Customers”.

  • File - Upload a .txt or a .csv document with unique voucher codes. Each voucher code must be:

    • unique

    • written in one line

    • without a comma at the end of the line

  • Valid from/Valid to - Choose the time period during which the vouchers will be valid.

  • Currency - Choose the voucher's currency (for example, EUR)

  • Fixed amount/Percentage discount - Choose whether the discount will be a fixed amount or a percentage discount.

  • Value - Set the voucher's value.

  • Min. Basket - Determine the minimum basket value for eligibility for the voucher.

  • Conditions - Write down your voucher's usage conditions. You can display these conditions in a message to your customers by using our handlebars.

  • Send notification - You can set to be notified about remaining vouchers when:

    • the voucher pool has depleted to a set number of vouchers (or depleted completely)

    • when the voucher pool being used in an active campaign contains expired vouchers

  • [Send notifications] to - Enter the email address(es) that you would like the notification emails to be sent to. To avoid confusion: these are not the email addresses of your voucher-receiving customers.

  • When ready, click Save.

  • Refresh the page, let the system process the new voucher pool.

  • Skim over your new voucher pool in the dashboard to check that everything is set correctly.

Using Vouchers in a Campaign

You can add a voucher pool to your message in any of your campaign's messages sections.

To include a voucher in your campaign message, simply write the voucher pool name in the following form in your message.

{{#voucherPool '{"name": "Summer Sale Discount"}'}}

You can use vouchers in all of our integrations.

To learn how to use vouchers and voucher handlebars in your campaigns, read the Voucher Helper Functions article.